Returns & Exchanges

At Nellie's, we want your home to feel perfect, which is why we offer a 30-day window for returns or exchanges on all unused items in their original packaging. Simply initiate your request through our online portal to ensure a smooth and hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Pack with Care

  Place the items safely in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; we will process your refund within 5-7 business days of receipt.